Returns & Exchanges

At Aunt Jackie's, we want you to love your curls and coils, but we understand if a product isn't the right fit for your unique hair journey. We offer a 30-day return window for all products purchased directly from our website to ensure your complete satisfaction.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to start the process.

2

Pack Your Items

Securely place the products in their original packaging, ensuring the bottles are tightly sealed to prevent leaks during transit.

3

Ship It Back

Print your prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing